"An update is available" Refresh Button

Answered

Roger Seekell

January 06, 2021 14:11

Quite frequently, sometimes more than once a day, I see this message in the top-right of the KnowBe4 admin console:

"An update is available." with a "Refresh" button.  

If I move to another page in the admin console, like Dashboard, Training, or Users, then it stays put.  Obviously, I'm supposed to click Refresh, and that makes it go away until the next time.  

My questions are why does it appear to so often, and is there a way to auto-refresh so I don't have to click it all the time?

Thanks.

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  Walter Nelson January 11, 2021 20:35

  Hi Roger,

  Thanks for posting. We do release many backend updates all of the time that you may not notice any difference in browsing but we would still recommend a refresh when it's convenient to ensure the site functions properly. There is no auto-refresh as we wouldn't want to refresh your page at seemingly random times while you are working in the console.

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  Eryn Kaeberle June 04, 2021 17:40

  I can no longer make the button go away! I click refresh over and over and it still comes back. I even tried logging in on an incognito tab and the refresh button popped up before I even logged it! The worst part is where the button is, I can't get to my account page. 

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  Kivi Dennis June 09, 2021 13:49

  Hi Eryn,

  Thanks for your post and contribution to the community board. Our team is aware of the issue and has since solved this. The refreshed button should now go leave one your refresh.

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