Phish Alert Button Add-in Breaking Outlook - Jan 2023

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6 comments

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    Max Garczynski (Edited )

    Hi Zachary,

    Thank you for your contribution to the community! We greatly appreciate any feedback that allows us to improve our customer experience. I will make sure to go ahead and get this information over to our development team for their knowledge and review. I hope that you have a wonderful rest of your day!

    Thank you,

    Maximilian Garczynski
    KnowBe4, Inc.
    Advanced Support Technician

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    Heitor Emilio Pereira

    At my job, we use KnowBe4 Phish Alert and had the same issue. It took me a while to find out, but it's contingent.

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    Joseph Loaiza

    Hi Heitor,

    Thank you for your feedback. I've shared this information with our team as this allows us to continuously improve our product. If you are in need of technical assistance or have any further questions, please feel free to open a support request with us and we'll be happy to help.

    I hope you have a wonderful day!

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    Forrest Vodden

    We recently deployed the Phish Alert Outlook add-in to 40+ users and so far have one user reporting the same issues: screen flashing and connectivity problems. Disabling the add-in appears to resolve the issue. It took awhile to figure this out, although I should have just gone straight to disabling add-ins. As opposed to Zachary's description, this user does not have multiple O365 accounts associated.

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    Byron Caswell

    Zachary,

    Thanks so much for posting this and validating/confirming what we were seeing also.

    We had about 8 or so users all reporting the same exact issue as the two you described in your post.

    We are still trying to figure out why only 8 of our 300 users reported the same issue but not everyone.  Do you have any thoughts on this?

    We ended up narrowing it down to Phish add-in because we opened a case with Microsoft, and they had us start Outlook.exe /safe to isolate the issue.  When we had a full day with no disconnects, we knew it was an add-in and eventually with process of elimination found it was Phish button.

    I did see that the newest version is also having the same problem. (https://community.spiceworks.com/topic/2474388-kb4-phish-alert-button-1-10-4-353-causing-outlook-to-disconnect-on-sending-email)

    Here is KB4 response to the add-in causing problems.

     

     

    This issue seems to be caused by Microsoft's "Viva Insights" plugin colliding with our Client pab (.EXE/.MSI). The plugin may have gotten deployed by default with the new Outlook update.
     
    The issue seems to be due to this collision and you can decide if you want to uninstall Viva Insights. Our Hybrid PAB seems to be unaffected by this issue, so can switch over to this as a potential workaround in the meantime I have included our documentation on our Hybrid PAB below. We're continuing to look further into this with our development team for a more permanent solution.


    https://support.knowbe4.com/hc/en-us/articles/1500003848221

     

    Also, Microsoft O365 team is aware of the issue with the button and anyone that opens a case using the proper channels will be helped the same way.

    Appreciate you writeup,

    Byron

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    Alysia Maxwell

    Hi Forrest and Byron, 

    Thank you both for your feedback on this matter. Please don't hesitate to open a support ticket should you need a deeper dive into this matter. Our development team is working diligently to get this resolved. 

    Warm regards,  

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