Complete training notification to specific group rather than admin

Answered

Russell Lilley

August 25, 2017 12:14

be good if when setting up a training campaign you could setup the course completeness email notifications to go to someone other than the management, user or knowbe4 admin.

in our example this would be the company training team that we could put in a knowbe4 user group.

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• Official comment

  

  Lauren Ashley August 25, 2017 23:01

  Hi Russell!

  Thanks for your request! I will send it to our development team for review. We base a lot of our features and updates on customer feedback so we do appreciate your input.

  Thanks again for your request!

  Lauren
  KnowBe4

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  Ted Dubin October 23, 2017 17:15

  I am a reseller and also have requests to send admin/manager notifications to more than 1 person at a client.

  Solution: Have your tech people create an email distribution group using the approved domain that includes those that need notification.  Enter the name of the email group as a user then designate that name as manager or admin.

  I used first name:Training, last name: Managers and trainingmanagers@xxxx.com 

  Ted Dubin
  eGuard Technology Services
  Washington, DC

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  Lauren Ashley October 24, 2017 15:03

  Hi Ted,

  Thank you for your input.  I have submitted this request to our Development team for review. In the meantime, it seems as though you have found a resolution to your request.  You can send manual training notifications to anyone enrolled into a training campaign. We do base a lot of our development on customer feedback so we appreciate your input.

  Thanks again!

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  Russell Lilley October 24, 2017 15:15

  obviously doing what ted suggestions would "incorrectly" spend a seat licence.

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  Lauren Ashley October 24, 2017 18:44

  Hi Russell,

  As you are correct, adding an email distribution group as a "user" would use a license seat, this may not be too much of an issue since we offer soft licensing and your maximum user amount is a "soft cap." This article explains further.

  Also, you may want to join our customer forum, Hackbusters, for great tips from KB4 customers and team members!

  Thank you!

  Lauren
  KnowBe4

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  Russell Lilley October 25, 2017 08:37

  thanks lauren :-) will keep this in mind, better external link is https://support.knowbe4.com/hc/en-us/articles/205070357-How-Many-Users-Can-I-Add-

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