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Bounced email details

Answered

Ryan Swimm

August 18, 2017 20:30

On the dashboard it shows how many emails have been delivered and bounced. Unfortunately there is no detail or list of users whose email was bounced. If we could dig down into the bounced email rather than trying to guess what user it would be helpful.

Comments

32 comments

Official comment

Lauren Ashley August 22, 2017 14:52

Hi Ryan,

Thank you for your input! In your console, under your campaign/test reporting, you can actually see which emails were bounced, the associated bounce reasons/codes, and which users these emails were intended for.

You can view this information in your account by navigating to the "Phishing" section, then selecting the "Campaigns" sub-tab, clicking the campaign title for which you want to view reports, select the "User" sub tab, and then clicking the "Bounced" toggle button (if there is a number displayed under "Bounced"). Here you would see the user intended for delivery, the bounce reason(s), and the actual email they were set to receive.

I hope this helps! I also left you a voicemail regarding this topic, feel free to reach out if you have any questions.

All The Best,

Lauren
KnowBe4

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David Rand September 13, 2017 15:34

It would be great if we could have KnowBe4 retry bounced emails. In my case, bounced emails are usually the result of our IT department forgetting to add new employees into our external email filtering system. After I see the bounce and report it, they quickly correct the problem, so it would be great if I could retry the message and have it counted in the original campaign.

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Lauren Ashley September 13, 2017 22:06

Hi David,

Thank you for your input. I have submitted a feature request to our Development Team on your behalf regarding the option for a retry/resend button for phishing security test emails that have bounced.

We base a lot of our development on customer feedback so we do appreciate your input. Feel free to share any other ideas you may have.

Thanks again!

Lauren
KnowBe4

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Rick Beyes February 18, 2020 13:35

Any update on adding the Retry/Resend button.

Thanks

Rick

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Kaiser U. February 24, 2020 11:49

Hey Rick!

At this time there are no further updates on this request, though it has made it's hand to our development team with this thread. :)

Thank you!

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Matt Furnell March 26, 2020 11:47

hi any update as this would be a great feature for when your mail filtering software decides to start blocking knowbe4 campaigns

thanks

Matt

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Douglas Freeman March 27, 2020 15:26

Hi Mike, We don't have any updates on this request. We'll make sure the dev team knows it's being requested and upvoted though!

Thank you for following up!

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Whit Armstrong May 06, 2020 00:18

Up Vote here.

Whit

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Garfield Morgan December 08, 2020 18:59

Adding the retry/resend button for bounced phishing campaign emails would be a big plus!

Upvoting this request.

Thanks,

Garfield.

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Walter Nelson December 09, 2020 21:05

Hi Garfield,

I have added a +1 for you to this request. Thanks for posting!

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Gustavo Reyes March 05, 2021 16:13

I would like to upvote this request. This will be a useful feature.

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Kivi Dennis March 05, 2021 18:19

Hello Gustavo,

Thanks for your post. I have added your request as a +1 to the feature request.

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Derrick Nairn May 04, 2021 02:01

+1!!! My baseline run is being effected and will not complete half of the baseline test with out this option ASAP! I wont get a second run at a baseline..... Ticket created also this issue has been open 3+ years.... come on DEV! Simple code carry over from the training resend button, or a time stamp reset will work.

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Walter Nelson May 04, 2021 20:47

Hi Derrick,

I have added you as a +1 to this request!

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Rob Stratton July 26, 2021 23:13

Chiming in to this thread to add another vote for a re-send button for bounced emails. Really need something like this for when there's an issue in the middle of a campaign and a number of users (small or large) don't get the email. Really surprised this hasn't been implemented yet given how old the original feature request is!

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Kivi Dennis July 27, 2021 14:10

Hi Rob,

Thanks for your post and contribution to the community board. I too think this could be a beneficial addition to the console. I have added you on as a +1 to the feature request.

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Dimitrius Samudio August 04, 2021 14:52

Adding a bounced email back into the phish test cycle would be a great tool.

+1

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Walter Nelson August 04, 2021 20:23

Hi Dimitrius,

I've got you added to this feature as a +1. Thanks for your interest in this!

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Manuel Kumar September 08, 2021 04:11

Hey guys, wondering if this will be added in anytime soon?

+1 from me too! :)

Thanks

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Walter Nelson September 08, 2021 13:57

Hi Manuel,

We appreciate the post. I've got you added to this as a +1. I do not have any further update on if this is going to be implemented at this time but adding you to this feature shows our development team the continued interest in this.

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Heber Herrera February 07, 2022 20:29

Upvote, any update in this feature request?

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Hernan Pacin February 07, 2022 20:33

Upvote here as well. This feature is very needed. Thanks.

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Victor Lizardi February 09, 2022 14:36

Heber,

There are no updates at this time, but I've added you as a +1 to this request as well to show the development team that there is continued interest in this feature.

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Jim McElwain February 10, 2022 15:35

Hi Hernan,

We appreciate the post. I've got you added you as a +1 to this request to show our development team the continued interest in this feature.

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Michael Flemmings June 10, 2022 12:46

Good morning, KnowBe4 support

is there any update on the feature request for Adding the retry/resend button for bounced phishing campaign emails?

Regards, Michael

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Kelsey Leonard June 10, 2022 17:38

Hello Michael,

Thank you so much for posting! We don't have an update at this time, but I've added you as a +1 to this request as well to continue showing the Development Team there is continued interest in this feature.

Kindest regards,

Kelsey Leonard

KnowBe4

-1

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Kylee Swendig August 31, 2022 18:02

Still would be a nice feature. Add another "+1" please!

Background: Today I added a sender block list entry to protect against live phishing/malware attempts and it unexpectedly overrode the policy safe list I had for KB4. Pretty annoying to have to create a whole new campaign to ensure everyone is tested the same amount.

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Chris Elliott August 31, 2022 18:18

I'm amazed to see a thread this old referencing a feature that's not yet live. Please add this highly requested feature! +1 on this request.

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Ben Syn September 01, 2022 12:33

Hi Kylee,

Thank you for posting! We don't have an update at this time, but I have gone forward with adding you as a +1 to this feature request. Here's hoping that this retry option is available soon, as this really would help avoid supplemental campaigns to ensure everyone is tested the same amount.

Cheers,
Ben Syn
KnowBe4

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Christian Nostrom September 01, 2022 13:43

Hello Chris,

Thanks for posting to the community board. I can certainly understand how this would benefit you and other Admins. I have added you as a +1 to the feature request and appreciate your contribution for our Development Teams review.

Thanks,

Christian

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