Bounced email details

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    Lauren Ashley

    Hi Ryan,

    Thank you for your input! In your console, under your campaign/test reporting, you can actually see which emails were bounced, the associated bounce reasons/codes, and which users these emails were intended for.

    You can view this information in your account by navigating to the "Phishing" section, then selecting the "Campaigns" sub-tab, clicking the campaign title for which you want to view reports, select the "User" sub tab, and then clicking the "Bounced" toggle button (if there is a number displayed under "Bounced"). Here you would see the user intended for delivery, the bounce reason(s), and the actual email they were set to receive.   

    I hope this helps!  I also left you a voicemail regarding this topic, feel free to reach out if you have any questions.

    All The Best,

    Lauren
    KnowBe4

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    David Rand

    It would be great if we could have KnowBe4 retry bounced emails. In my case, bounced emails are usually the result of our IT department forgetting to add new employees into our external email filtering system. After I see the bounce and report it, they quickly correct the problem, so it would be great if I could retry the message and have it counted in the original campaign.

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    Lauren Ashley

    Hi David,

    Thank you for your input.  I have submitted a feature request to our Development Team on your behalf regarding the option for a retry/resend button for phishing security test emails that have bounced.

    We base a lot of our development on customer feedback so we do appreciate your input.  Feel free to share any other ideas you may have.

    Thanks again!

    Lauren
    KnowBe4

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