PhishAlert Outlook Add in installed Outlook will not open

Answered

Nick

January 20, 2017 17:15

After installing the Phish Alert plugin on my Windows 10 version 1511 machine outlook will no longer open. If i uninstall phish alert then outlook will open again. Any ideas ?

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• Official comment

  

  Katie Brennan January 26, 2017 13:21

  Hi Nick,

  I understand you're having an issue with the Phish Alert add-in causing Outlook to not open. I will open up a support ticket for you so one of our support techs can assist you.

  Someone will be in touch as soon as possible.

  Thanks!

  Katie
  KnowBe4

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  Sean Rikki Walker January 26, 2017 17:44

  If you click on start and run "outlook.exe /cleanviews" this will resolve the issue, but will also reset all of your Outlook view settings.

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  Sean Rikki Walker January 26, 2017 17:45

  Would like to know if there is a possible different solution so users don't have to lose all of their view settings.

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  Nick January 26, 2017 18:32

  Not sure what changed but I loaded this for the "5th" time and this time outlook is opening with the plugin without issue.

  Thanks,

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