Sophos Firewalls

Whitelisting in Sophos firewall allows users who've failed your phishing tests to access KnowBe4's landing pages.

The instructions below were created for Sophos XG firewalls, so other versions of Sophos firewalls may require a different set of steps. We recommend reaching out to Sophos for specific instructions on how to whitelist KnowBe4.

To whitelist in Sophos XG firewalls:

1. Contact support and request a copy of our phish domains and landing domains.
2. Log in to the portal for the firewall.
3. Click on Web, located on the left.
4. Click on Exceptions, located at the top.
5. If you don’t have an exception list, click Add Exception.
6. Provide a name (KnowBe4) and an optional description for the list.
7. Check the boxes to the right under Skip the selected checks or actions for the services you purchased.
8. Check URL pattern matches.
9. Enter each phish and landing domain, one line at a time, in the Search/Add box. XXXXXX and .com represent each phish and landing domain.^([A-Za-z0-9.-]‌*\.)?XXXXXX\.com\.?/
10. Click the Save button at the bottom of the page.