Enabling the PAB's Debug Mode

Follow the steps below to enable debug mode for the PAB: 

1. Open Windows 10 and close Outlook.
2. Enter "regedit" in the Windows search bar.
   
3. Once the Registry Editor is launched, enter the following text in the search bar: "Computer\HKEY_CURRENT_USER\Software\KnowBe4\PhishAlert".
   
   
4. If you don't see the debugmode option, right-click on the right side of the regedit pane and then click New > String Value.
   
5. Name the new string "debugmode".
   
6. Double-click on debugmode and enter "true" for the Value data.
   
7. Click OK.
8. Open an instance of Windows Explorer and open the %appdata%\KnowBe4\PhishAlert directory.
9. Delete any files named ReportPhish_x.log.
10. Open Outlook and reproduce any error or event, you want to report.
11. Once the error is reproduced, close Outlook and set debugmode to false.
12. Make sure to grab a copy of any ReportPhish_x.log files that were generated with debug mode enabled before opening Outlook.

Below are some examples of how the logs will look with and without debug mode enabled:

If debug mode is set to false:

If debug mode is set to true:

Back to top