How Do I Set up My Account's Time Zone, Business Days, and Hours?

Setting Your Time Zone, Business Days, and Hours

You can edit your Account Settings to include a default time zone for your account, as well as business days and hours. Setting a time zone, business days, and hours on your account will automatically populate this information when you set up a phishing campaign. On a training campaign, your default time zone will also automatically populate. 

To Change Your Default Settings:

Simply log in to your KnowBe4 console, click your email address at the top right of the screen, and click 'Account Settings'. 

The screen that follows will have several settings which you can change. Beneath the Phishing header, you can set your organization's specific time zone, business days, and hours. 

Once you've set your settings, be sure to click 'Update Account Info' at the bottom of the page to save your changes.

Time Zone in Phishing/Training Reports

When you view a specific time in the Phishing and Training reporting areas of the console, the time zone utilized will be your user account's time zone. (For example, times when links were clicked, attachments were opened, or training was completed.)

If you'd like to review the campaign data in a different time zone (For instance, the time zone of the campaign), you can edit your user account settings to update your time zone.  

Editing your time zone can be done from the Users-->All Users tab. Click on the drop-down to the right of your user account in the Users list and then click 'Edit' to view and change your account information. 

Beneath the Time zone field, select your desired time zone.

When you're finished, click 'Update Account' at the bottom of the page to save your changes.

Should I Set Users' Time Zones?

Changing the time zone setting for a user is only recommended if you have additional administrators on your account that would like to view phishing and training reporting in their respective time zone. Administrators can also change their own time zone if desired by following the same steps.

You do not need to set a time zone for each user in your account.