I've purchased the Customer Awareness Program and received the associated files. What do I do with them?
First, welcome to the KnowBe4 family! We know that providing education for your customers on threats like phishing, social engineering and general information security practices is among the top agenda items for many institutions. The Customer Awareness Program, or CAP, is a simple way to do this. The content of the training module associated with the CAP allows you to educate your customers on how to best defend themselves from security risks, such as identity fraud and theft, to name a few.
The training module you will receive as part of the CAP must be placed behind a secure log in on your organization's web site. The files you receive can be provided to your web development team and once placed in a secure location on your website, your customers will have access to the content.
Note: the training file is published as “web” instead of SCORM and does not hook up to a learning management system. Completion of the courses will not be tracked.
You can find more details about the program at the below link.
If you'd prefer not to host the training module on your website, we can provide a link to you which you can share with your customers instead. The link and login credentials must be shared privately or behind a secure log in on your organization's website to protect the content. If you'd like the link instead of the web files, please contact support.