User Cap and Exceeding Your Maximum Users
All of our pricing is based on seats, or in other words: Users. If you have users who are no longer with your organization, you can archive them using the Archive option in the Users area, or delete them using the Delete option. (See: How do I Archive or Delete a User?)
If you're unsure of the user cap you've agreed to, contact your Customer Success Manager for assistance.
What happens if I exceed the maximum number of users?
Your maximum user amount is a soft cap. You can exceed your user amount by 10%. Your Customer Success Manager will follow-up with you regularly, but feel free to reach out to them anytime with questions.