Handling Erroneous or Mistyped Users in Your Console

If your "Allow Users to Signup" setting is enabled, any user with an email address at your domain can create a KnowBe4 user account if they go directly to training.knowbe4.com or eu.knowbe4.com.

This can potentially result in users mistyping or misformatting their email addresses, creating duplicate user accounts in your user list.

To prevent users from using any account other than the imported account they were added with originally, admins can turn off the “Allow Users to Signup” option.

To do so, simply log in with your admin account, click your email address in the upper right-hand corner and select “Account Settings” in the drop-down box.

Next, un-check the box “Allow Users to Signup”.  This will prevent users from signing up with email addresses that have not already been imported into your Users area. 

Un-check this box:

Users who attempt to log in without an account already created for them will receive a notification that the account "doesn't allow self-registration" error message. If you are the main owner of your KnowBe4 account and receive this message, contact KnowBe4 support for assistance. If you are a user who is attempting to log in for training and receive this message, contact your supervisor or IT team.

NOTE: As of September 2016, new KnowBe4 accounts will have this "Allow Users to Signup" feature turned off by default. You can re-enable it if you'd like to allow users to sign up for their own accounts.