Handling Erroneous or Mistyped Users in Your Console

If the Allow Users to Signup setting is enabled in your Account Settings, any user with an email address at your domain can create a KnowBe4 user account if they go directly to training.knowbe4.com or eu.knowbe4.com.

This can result in users mistyping or misformatting their email addresses, creating duplicate user accounts in your user list.

To prevent users from doing this, admins can turn off the Allow Users to Signup option.

To do so, log in with your admin account, click your email address in the top right-hand corner and select Account Settings in the drop-down box.

Next, un-check the box Allow Users to Signup. This will prevent users from signing up with email addresses that have not already been imported into your Users area.

Users who attempt to log in without an account already created for them will receive an error message saying that the account "doesn't allow self-registration". If you are the main owner of your KnowBe4 account and receive this message, contact KnowBe4 support for assistance. If you are a user who is attempting to log in for training and receive this message, contact your supervisor or IT team.