Didn't receive the confirmation email?
User accounts (for end users and admins) must be activated by clicking on the confirmation link in the confirmation email. Check your Spam or Junk folder to look for this confirmation email.
The confirmation email comes from firstname.lastname@example.org. To ensure you will receive the confirmation email, add email@example.com to your address book.
It is also necessary to make sure our domains and IPs are whitelisted in your environment to allow emails from KnowBe4.
For whitelisting, please refer to this article:
If the confirmation email was not received, request a new confirmation email here:
If you continue to experience issues, please reach out to our Support team by clicking here.