Why Should I Install Second Chance?

If your environment supports the installation of Second Chance, this is a great tool that will require your users to think twice before following links they receive in emails or in attachments they've downloaded.

Second Chance will prompt your user after they click on a link within their email or in an attachment* they've downloaded. The prompt they receive will ask them to confirm their action, displays where the link will take them to, and requires the user to either "Continue" or "Abort" their action.

Second Chance features the ability to:

• Actively monitor your users' behavior after prompting them to confirm or deny a questionable action, recording their actions in your management console
• Select up to 100 "No Prompt Domains" which will not trigger a Second Chance prompt, which is useful for intranet and other commonly-used sites in your organization
• Expose Punycode domains, which are Unicode domains that appear to be real, well-known domains
• Decode shortened or rewritten URLs, so your users know the actual destination of the link they just clicked

*For a list of supported file types, visit our Installation Guide's FAQ.

See more here: Second Chance Installation Guide

How Can I Inform My Users About Second Chance?

Here is a message you can send to your users to inform them about the new tool and why it is useful. Be sure to include the link to our Second Chance User Guide. It contains a two-minute video explaining how Second Chance works.

All,

Phishing, ransomware, and other cyber attacks are on the rise. As part of our Security Awareness Training program, we have installed a tool called "Second Chance" in your email.

This tool will prompt you to think twice before following links in your work email. After you click a link, a message will appear displaying the link you're about to navigate to and will require that you confirm or abort your action. Analyze the link and email carefully for any red flags and, when you're ready, decide whether you should proceed or take your "second chance" to abort your action.

For more information about Second Chance, as well as a short, informational video, click the link below: 

• How Second Chance Works (Article)

Second Chance will help us to keep our organization safe and defend against cyber attacks. Remember to analyze all the email you receive for red flags and always think before you click. 

Thank you for your participation.