Why Should I Install the Phish Alert Button?
If your environment supports the installation of our Phish Alert Button (PAB), this is a great tool to encourage your users to become interactive with their security training.
The PAB is an add-in to Outlook, Outlook Web Access, Office 365, GSuite (Chrome Extension), and Notes (See our PAB compatibility matrix here) which enables your users to report a suspected phishing email. The reported message can be a simulated phishing test from KnowBe4 or a possible real cyber attack.
Your user will receive instant feedback for reporting the email, thanking them for keeping your organization secure. The feedback they receive can be fully customized by you. In addition, the non-simulated phishing emails reported by your users will be forwarded to an email address of your choice. We recommend setting up a separate email address for this purpose, such as firstname.lastname@example.org.
You’ll also see an option to copy KnowBe4 in your PAB account settings, and we strongly recommend you do so. We analyze each email that is sent to us through the PAB and it allows us to see real-time trends in new types of phishing attacks reaching our user base. Through receiving this information, we can stay up-to-date on new methods used by cybercriminals to trick your users and keep our phishing template database up to date.
The PAB accomplishes a number of different things for your organization.
- It streamlines the process of what an employee should do when they receive a potential phishing email. It takes the place of employees forwarding suspicious emails to the IT team, help desk, or their managers.
- It allows you to see real-life phishing attacks that are making it through to your users as soon as they are reported, and you will be better informed to make decisions about your defense-in-depth strategy.
How Can I Inform My Users About the Phish Alert Button?
Here is a message you can send to your users to inform them about the new add-in to their email client and why they should use it:
You may notice a new “Phish Alert” button in your email client today. Please click this button whenever you receive a suspicious or potentially dangerous email. Upon clicking, the email will be deleted from your inbox and forwarded to our Risk Management team for analysis immediately.
Here is additional information about the Phish Alert Button that may be helpful: How Do I Use the Phish Alert Button?
By using this new button, you will help us to keep our organization safe and defend against cyber attacks. Thank you for your participation.